Overview
Spiky Software LLC, referred to as "Spiky Software," "Company," "we," "us," or "our," provides games and software including Nebuli and Nebuli Endless. By using our software or services, you agree to the practices described in this Privacy Policy.
This policy updates the prior Spiky Software privacy policy and uses clearer language for modern website, VR, mobile, and game-service contexts.
Information We Collect
Information you provide
You may provide information such as your email address, support request details, business inquiry details, feedback, or account-related information when you contact us or use features that require communication.
Usage and device data
We may automatically receive technical information such as IP address, browser type, operating system, device type, unique device identifiers, pages or screens viewed, session timing, crash reports, diagnostic information, and gameplay or feature usage data.
Third-party platform data
If you access our software through platforms such as Steam, Meta Quest, SideQuest, Itch.io, Google, Facebook, X, or other social, store, account, or analytics providers, those services may provide us information according to your settings and their policies.
How We Use Information
- Provide, maintain, secure, and improve our software, games, websites, and services.
- Respond to support questions, product inquiries, privacy requests, and business communications.
- Analyze usage trends, crashes, diagnostics, performance, and balancing needs.
- Deliver updates, security notices, feature information, and relevant product communications.
- Process transactions or platform functionality when required by a store, device, or software provider.
- Evaluate business transfers such as a merger, acquisition, financing, restructuring, or asset sale.
- Comply with legal obligations and protect the rights, safety, and property of Spiky Software, users, and the public.
How We Share Information
We may share information with software providers, hosting providers, analytics providers, platform stores, payment processors, business partners, affiliates, contractors, and other vendors who help us operate, improve, or support our services.
We may also share information when required by law, to respond to lawful requests, to protect against fraud or security issues, with your consent, or in connection with a business transfer.
Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including support, security, legal compliance, dispute resolution, and legitimate business needs. Usage and diagnostic data may be kept for shorter periods unless needed for security, improvement, legal, or operational reasons.
Transfers
Your information may be processed in the United States or other locations where we or our software providers operate. Data protection laws may differ from those in your location. We take reasonable steps to protect information according to this policy.
Security
We use commercially reasonable safeguards designed to protect information. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You may contact us to request access, correction, or deletion of personally identifiable information we hold about you. Some information may be retained when necessary for legal, security, fraud prevention, or legitimate business purposes.
To request deletion of personally identifiable data, email support@spikysoftware.com.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us so we can take appropriate steps.
External Links
Our software and website may link to third-party websites or services we do not operate. We are not responsible for the content, privacy policies, or practices of those third parties. Review their privacy policies before providing information.
Changes
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised "Last updated" date. You should review this policy periodically.
Contact Us
Questions about this Privacy Policy can be sent to support@spikysoftware.com.